Where’s Harry Tuttle when you need him?

I just finished the most emotionally draining telephone exchange I think I’ve ever had. It was with my primary health care provider, concerning the surprisingly thorny question of services received versus services requested versus services covered by my health insurance. I’d been trying to get an answer for more than a week, and it was implied that this was expecting a little too much.

I was exceptionally non-Mennonite. I was sarcastic with a total stranger. I asked to speak to someone’s supervisor. It did not, however, occur to me to ask for the 27B-6. Maybe that would’ve done the trick.